Live Chat Is Dead To Me
So, I spent half an hour today in an online chat session with Earthlink tech support. Sometimes with online support chat, it seems that the operator is actually a chatbot. I type in my question, then they parse out the keywords and send useless "helpful" links back to me.
Me: "I think your installation of PHPMyAdmin is broken. It's generating bad queries."
Them: "Visit this link to learn how to form correct MySQL queries."
Me: "No, please listen to what I'm saying. I'm not writing any MySQL queries. All of my queries are awesome. The problem is with PHPMyAdmin, which you guys installed."
Them: "Visit this link to learn how to use PHPMyAdmin."
Me: "I hate you."
So, after thirty minutes of this, I ask to speak to somebody who knows what they're talking about. He (or it?) gives me the tech support phone number, and I solve my problem in about five minutes. Turns out, there's a server-wide problem on Earthlink's end that they're going to have to fix. So, there. Was that so hard, chatbot? Why don't you go back to moderating gaming chat rooms and leave the tech support to people who know what they're talking about.
Okay, done ranting.